OUR POLICIES AND TERMS
Please be informed of our following policies and terms of conditions regarding financing and refunds before you begin working with us. These policies are also listed in our agency agreement that must be signed before work begins.
FINANCING POLICY (NOT CURRENTLY AVAILABLE)
Our agency provides in-house financing through our sister firm Kirkstone Financial Services to bring clients affordable payment options for their branding projects. Clients that meet our financing criteria will be setup on monthly term payments for 12,18, or 24 months at 18% interest rate. The Agency holds ownership to business by the agency (Kendra K. Creative) until the final payment is made. Any business names, trademarks, logo, domains, sub-domains, logos and any other assets that represent the client's business identity is wholly owned by the Agency (Kendra K Creative) until final payment is made. All design files, website files and print files will remain in the Ageny possession until the final payment is made. Clients will be issued an licensing agreement to permit use of any design work for business. The licensing agreement will expire once the final payment is made; we will then release ownership of all design work and files to the clients.
In the event that client stop making payment for more than 90 days on their account; Kendra K. Creative Brand Agency reserve the right to take action in any or all the following manner: issue a cease and desist on client business, suspend client business website and services, forward account to collection agency, file law suit against client.
Kendra K. Creative Brand Agency reserve the right to make changes to this policies at any time. All active clients with accounts regardless of account status will receive written notice of changes to this policy.
BEST BRAND DEVELOPMENT
Refund Exception Policy
In the event of a project cancellation, the client has a 48 hour window to cancel their project for a refund of their deposit less 10%. After 48 hours refunds and amounts will be at the sole discretion of the Agency. All work up to the time of cancellation must be paid for. The Agency will determine if any deliverables are due to the client at time of cancellation. Any unfinished work remains the property of the Agency. Client forfeit any rights to any work created by the Agency that is not paid for or Agency deem incomplete.
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